Staff & Volunteer Management System (VMS):

I Need Helpers’ VMS (a product of I Need Helpers) is a staff and volunteer management platform leading the way in the events industry. Primarily developed to support the Australian Major Events sector, our platform has handled thousands of staff and volunteers for both small and large-scale events. Our cloud-based and automated approach to staff and volunteer management provides clients the flexibility and ease they need.

The system uses a number of complex algorithms and has allowed I Need Helpers to manage two of Australia’s major events simultaneously with a team of three! We’ve brought staff and volunteer scheduling / management to a whole new level where the system automatically matches candidates, contacts and find replacements should cancelations occur (the system even knows when to call candidates all by itself!). The platform has been built with machine learning processes, which allows our platform to learn and understand from historic data to automate and suggest actions from you!


  • Customised Registration Form (includes custom questions and fields)
  • Access to a database of 13,811 ‘tried and tested’ active staff and volunteers.
  • Integration into INH Opportunities database – and/or external databases
  • Onsite Management (barcode sign-in / contact details / live wage tracking / attendance reports)
  • Interview & shortlisting tools
  • Standardised Résumé Bot (Compare selected information in Applicant’s résumés in an identical layout. – apples with apples!)
  • Briefing attendance management
  • Roster management & automated email / SMS for shift changes
  • Auto-recruit functionality (have a complex set of algorithms replace automatically replace any cancellations)
  • In Built Mail System (ensure all correspondence tracked and together)
  • Mail Reply Suggestions (scans emails to suggested pre-drafted responses) V2.8
  • Shift conflicting manager
  • Decline shift record manager – track all shift declines, which is factored into roster population algorithm.
  • Minimum Shift Prompt Manager & Minimum Shift Exemption Tool.
  • Automated Instant Assignment & Screening Tool.
  • Manage volunteer, staff, contractors, internal and external users.
  • Online training module wizard.
  • Report Builder Wizard
  • Staff & Volunteer Availability Management
  • Mass Hour Update
  • Industry Awards (Payrates, Penalty Rates in accordance with Fairwork Australia)
  • Provides access to Fairwork Australia’s required documentation for casual staff instant download.
  • ABN / TFN staff payroll(Integrated with Accounting software such as MYOB & Xero)
  • Staff reimbursements Tracking
  • Live Roster Reports for Event Managers & Production Staff (mobile friendly)
  • Staff & Volunteer catering qty, dietary and cost calculations
  • Staff & Volunteer login & in-depth permissions
  • Timezones and daylight saving synchronisation – ensure your events nationwide receive emails and SMS notifications no matter which location.
  • Automated Emails / Phone Calls / SMS Reminders and Thank You’s / feedback forms
  • Automated rostering tools (removes applicants by deadlines, finds new replacements etc.)
  • Auto population & replacement tools (unique algorithms developed over the last 5 years)
  • In-depth demographic and shift analytics
  • INH Opportunities’ API (Integrate with your own CRM or application Forms)
  • Document storage & management
  • Zone Management
  • Virtual Assistant to manage all rostering requirements
  • Integrates with Google Places API ensuring each venue and address is accurately mapped.
  • Google Maps API linked to database coordinates (change the meeting spot, which automatically syncs with user’s information – no need to re-send).
  • Integrates with Salesforce
  • Multiple Coordinator Access to manage onsite operations
  • Qualification & certification management
  • 200+ Position Outline templates created for your use
  • And much much much more…

Currently integrates with the following Payroll & CRMs:
VMS Payroll Intergration

Integrates with Google Places to validate all venue and street addresses & to pin-point for users.
VMS Google Places Intergration

Supports ALL Australian and United Kingdom phone networks (note: other service providers use these networks):

INH VMS is accessible via the cloud from any operating system (mobile / tablet or desktop – Windows / Mac etc.) as well as through our Mac Desktop Application.
Note: System requirements: OSx 10.10 or highermobile_networks_uk

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